Delivery cost: for orders up to 2000 UAH the calculation of delivery cost on the site is automatic according to the tariffs of New Post. For orders from 2001 UAH delivery by New Post is free of charge. Dispatch: Mon-Fri on the day agreed with you. Terms of delivery to your city depends on the route of cars New Post (to see the terms can be found on the site of the carrier)
We are not responsible for changes in delivery time from the carrier. Therefore, choose the desired date of receipt with a reserve of at least one day (especially if it is a holiday)
Payment for delivery: the amount for delivery is included in the amount of your order and is paid together with it.
Receiving the parcel: you need your passport (or driving licence) and simply pick up the parcel. You do not make any payments at this stage. Pick up your parcels on the day they arrive at the New Post warehouse.
If for any reason, New Post has charged you for delivery, there is a mistake with the delivery address or you receive a damaged parcel, please let us know.
We work only on prepayment of the above payment methods.
RETURN
Return and exchange of purchased goods (defect, damage) is carried out at the expense of the buyer. The return period is 14 days.
Refunds are made in accordance with the Law «On consumer protection»
We deliver 100% authentic Japanese senses. as the founder wished for Ukrainians to experience what Japanese product is, unlike faked chinese product.
Our priority is authenticity unlike other. we specialize only on Japanese product which you can count on because our founder is Japanese and who is supporting Ukrainian military financially.
"I was shocked how Chinese fake matcha other product is being purchased and used by some cafe - it doomed me how good name of Japan (word/languages) has been used as a scam to people who cannot distinguish - it was a mission for me reduce this and spread authentic Japanese senses: starting from taste, smell, vision, sound and feeling"
"I love Ukraine and that's why I want to support Ukrainians and wish they experience Japan from us"
We work only on prepayment of the above payment methods.
RETURN
Return and exchange of purchased goods (marriage, damage), is at the expense of the buyer. The return period is 14 days.